Customer Service

For your convenience, Jam Factory offers a wide range of services and amenities. 

Centre Management can help you with services including lost property and general customer service enquiries. If you have any special needs or questions not listed, please get in touch with us.

Centre Management Hours

Monday9:00am – 5:00pm
Tuesday9:00am – 5:00pm
Wednesday9:00am – 5:00pm
Thursday9:00am – 5:00pm
Friday9:00am – 5:00pm
SaturdayClosed
Sunday Closed

Parking

Easy peasy parking. With ample on site parking, it’s easy to find a car spot at Jam Factory.

There’s no need to circle the block to find a parking spot. At Jam Factory, 970 undercover car spaces await you 24 hours a day, every day of the year. So you can leave your car behind as you step swiftly into the centre.

And you know what’s even better? We offer a parking bargain, which won’t cost as much as the meal you’re about to eat or that handbag you’re coveting. And for added convenience, book your car spot before you even arrive. Now that’s some smart parking!

Public Toilets

For when nature calls…

Toilet Locations

Ground Level Towards Car Park
Chapel Street Entrance Opposite Mess Hall

For Parents

Park conveniently close to Jam Factory’s entrance with our handy ‘Parents with Prams’.

When inside, head to our Parents Room, located near the ground floor toilets towards the car park, for secure toilet facilities and all-important nappy change tables.

Wheelchair & Disability Access

Wheelchair access is available at both entrances to Jam Factory.

Disabled car parks are located on Level 1 and Level 3 of the car park. The lift is accessible from Ground Floor to level 5.

Public Phones

Making calls is a breeze.

A Telstra payphone is available near the ground floor toilets towards the car park.

ATMs

For your shopping, eating and entertainment pleasure, ATMs are conveniently located throughout Jam Factory.

Click the link below to view the Jam Factory’s range of bank ATMs.

VIP Club

Are you a Jam Factory VIP?

If you’re not a Jam Factory VIP yet, why not? It’s the only way to be the first to hear about the latest news, event and special promotions happening right here at Jam Factory.

Plus, enjoy exclusive offers, like the latest sales, competitions and discount vouchers, only available to our VIPs. So make sure you don’t miss a minute of VIP action. Sign up today to our free VIP Club (including newsletter).

Leasing Inquires

If you are interested in casual or permanent leasing, please get in touch with us.

Casual Leasing

Centre Management(03) 9860 8500

Permanent Leasing

Ben Tremellen0434 560 832
Alexia Gatti0466 429 188