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For your convenience, Jam Factory offers the following range of services. If you have any special needs not covered here, please get in touch: info@thejamfactory.com.au

Customer Service

From Monday to Friday, 9am to 5pm, Centre Management (Level 1) can help you with services including lost property and general customer service enquiries. Or call us on (03) 9860-8500.


With ample on site parking, it’s easy to find a car spot at Jam Factory. Find out more

Public Toilets

When nature calls, choose from our public toilets on Basement level, at the Chapel Street entrance opposite the bustling Mess Hall, and on Ground level towards the car park.

For Parents

Park conveniently close to Jam Factory’s entrance with our handy ‘Parents with Prams’ and, when inside, park yourself in our Parents Room for secure toilet facilities and all-important nappy change tables.

Wheelchair and Disability Access

Wheelchair access is available at both entrances to Jam Factory, with lifts available both in our car park and within the centre up to Level 1.

Public Phones

Making calls is a breeze with Telstra payphones available at both the entrance and rear of the centre.


For your shopping, eating and entertainment pleasure, ATMs are conveniently located throughout Jam Factory.


Surf’s up at Jam Factory! To get FREE Wi-Fi on your device, simply check your device settings, turn on Wi-Fi, and select ‘Jam Factory FREE Wi-Fi’ in your settings.